Whether travelers need help getting around the airport, finding service animal relief stations, or require repairs to a wheelchair, both Chicago O’Hare and Midway International Airports have made important accessibility improvements to accommodate nearly any need. The efforts aim to provide seamless travel experiences for visitors.
Aira app
The Aira app is an enhanced digital resource that assists blind and low vision travelers. The Chicago Department of Aviation (CDA) recently partnered with Aira to help passengers navigate O’Hare and Midway airports, including check-in and finding amenities. Travelers can access the app for free and connect with a trained visual interpreter by using the app on a smartphone or other device.
“The Aira app is an invaluable tool that ensures passengers with disabilities feel welcome and comfortable navigating one of the world’s busiest airport systems,” said CDA Commissioner Jamie L. Rhee.
The accessibility improvements at both airports have been done in collaboration with Chicago Mayor Brandon Johnson, the CDA, and the Mayor’s Office for People with Disabilities (MOPD).
“MOPD is proud to partner with CDA to get closer to our vision of making the City of Chicago the most accessible and inclusive city in the world,” said MOPD Commissioner Rachel Arfa.
Additional airport improvements include updated Accessibility Guides, audio translations, closed captions, revamped signage (including in Braille), and a visual paging system at Midway to enhance communications for deaf and hard of hearing passengers.
Hidden Disabilities Sunflower program
The Hidden Disabilities Sunflower program offered at both O’Hare and Midway allows travelers with invisible disabilities to discreetly signal that they need assistance by requesting a green-and-yellow Sunflower lanyard at an information desk. The lanyards can be customized for the wearer, signaling everything from a hearing impairment or sight loss to difficulty using stairs. Employees at both airports have been trained to spot the lanyards and quickly offer aid.
“Individuals with any kind of disability, whether visible or invisible, should feel free to use the Sunflower lanyard as a tool in easing stress while traveling,” said Arfa.
More accessibility improvements
Both airports also offer self-service repair stations. An air compressor and tool kit can be used for wheelchairs, strollers, and other mobility devices. The stations are located at the baggage claim areas at O’Hare and Midway.
At O’Hare, passengers with disabilities can use a restroom equipped with a shower and other ADA features in Terminal 2. O’Hare also provides services from Travelers Aid Chicago, a social service agency offering guidance, support, and advocacy to passengers. Adult diapers, changes of clothing, and other emergency-use items are available.
For more information, check out the Accessibility Guides for O’Hare and Midway airports.
