Founder + CEO, ServiceSpeaks Solutions. Everything begins with “Welcome!” Customer Experience culture + communications consultant. Entirely passionate about Customer Service through personalized ServiceSpeaks “eNrichment” programs. International keynotes/workshops/coaching clients, from condo front door teams to hospice nurses to art centers to wine shop sommeliers, to United Airlines executives + Chicago’s Navy Pier visitor team.
Founding President of the National Customer Service (NCSA) Chicagoland. Kendall College contributing core faculty/teacher. National Instructor of Certified Guest Service Professional (CGSP). A distinguished Les Clefs d’Or Concierge and Past President of the National Concierge Association (NCSA)-Chicago.
